01Introduction — Why We Created This Policy
The authority operating pk l (pkl.best) has prepared this Privacy Policy so you can clearly understand what information we collect about you, why we collect it, and how it is used. Your privacy is a right, not a privilege.
Millions of users in Bangladesh log in to pk l every day to place bets, play games, and make payments. This activity naturally generates certain data. You have the right to know how we handle it.
This Privacy Policy applies to the pkl.best website, mobile browser version, and all pk l services. By using pk l, you are considered to have agreed to this policy.
In Summary: pk l never sells your data, shares it without reason, or uses it for marketing without your consent.
02What Data We Collect
Pk l collects several types of information, each explained in detail below:
Personal Identification Information
- Full name, date of birth & gender
- Mobile number & email address
- Residential address and district
- National ID (NID) or passport number (for KYC verification)
Financial Information
- Mobile banking number (Mobile Pay, Nagad, Rocket)
- Transaction history, amounts & dates
- Withdrawal & deposit records
Platform Usage Data
- Betting history and game activity
- Login time, session duration, and device information
- IP address and browser type
| Data Type |
Reason |
Required? |
| Name & Mobile Number |
Account Creation & Verification |
Yes |
| NID / Passport |
KYC Verification |
Large withdrawals: Yes |
| Mobile Banking Number |
Payment Processing |
Yes |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Betting History |
Account Management |
Automatic |
03How Information Is Collected
Pk l collects data through the following methods:
- Directly from you: Via registration form, KYC document submission, support chat, and email.
- Automatically: Through cookies, log files, and tracking technologies while you browse pk l.
- From payment gateways: Transaction data required during Mobile Pay, Nagad, and other payment processing.
- From verification agencies: Sharing data with trusted third parties to verify identity as part of the KYC process.
Please note: pk l never collects data from your social media accounts and does not have direct access to your bank account.
04How Your Information Is Used
Pk l uses your data only for specific, legitimate purposes. No excessive or unnecessary use is made:
Primary use
- Creating, managing, and keeping your account secure.
- Ensuring deposits and withdrawals are processed successfully.
- Accurately recording betting and game results.
- Verifying your identity to keep your account secure.
Security & Compliance
- Detecting and preventing fraud, money laundering, and abuse.
- Meeting the requirements of international gaming license conditions.
- Responding to lawful requests from legal authorities.
Service Improvement
- Analyzing and improving the user experience on pk l.
- Identifying and resolving technical issues.
- Customizing our service to match your preferences.
Contact
- Sending important account notifications.
- Responding to support requests.
- Sending you promotional offers with your consent.
Marketing notifications: pk l will only send you promotional messages if you gave consent at the time of registration. You can unsubscribe at any time.
05Data Sharing Policy — What We Share and With Whom
Pk l does not sell your data. However, in limited and necessary circumstances, certain information may be shared with trusted partners:
Payment Processors
Only the information necessary to complete transactions is shared with Mobile Pay, Nagad, and banking partners.
KYC Verification Providers
Only the minimum necessary information is shared with trusted international KYC providers for identity verification purposes.
Legal Authority
Data may be disclosed in compliance with valid orders from courts or regulatory authorities.
Game Providers
Third-party game providers receive only the data necessary to operate the games — not your personal information.
Explicit Location: pk l does not share your information with advertising companies, data brokers, or third-party marketers. Never.
06How We Keep Your Data Secure
Pk l employs internationally recognized security technology. Our security framework is outlined in detail below:
- 256-Bit SSL Encryption: All data transmissions are encrypted. No third party can intercept or read your information in transit.
- Segregated Database: Financial data and personal data are stored on separate servers.
- Two-factor authentication (2FA): An additional OTP check at login for enhanced security.
- Regular Security Audits: Regular system audits conducted by third-party security experts.
- Access Controls: Only authorized personnel can access specific data.
- Real-Time Monitoring: Unusual activity is detected automatically.
Important: Even with the best technology in place, no system is 100% impenetrable. That's why it's important to keep your password strong and never share it with anyone.
07Cookie Policy
Cookies are small data files stored in your browser. pk l uses cookies to enhance your experience.
Mandatory
Essential cookies
Used to maintain login sessions, verify security, and operate core services. These cannot be disabled.
Optional
Performance Cookies
Analyzing which pk l pages are used most to help improve site speed and performance.
Optional
Functional Cookies
Remembers your preferences — such as language settings and your favorite game categories.
You can disable optional cookies through your browser settings. However, disabling essential cookies may prevent pk l from functioning properly.
08How Long Your Data Is Retained
Pk l does not retain data longer than necessary. Different retention policies apply depending on the type of data:
- Account information: For as long as your account is active. 3 years after account closure.
- Financial Transactions: A minimum of 5 years, as required under anti-money laundering laws.
- KYC Documents: Up to 5 years after account closure, where required by law.
- Support chat: Up to 1 year after last contact.
- Log Files: Up to 6 months for security purposes.
After the specified period, your data is securely deleted or anonymized so it can no longer be linked to you.
09Your Rights — What You Can Do
As a pk l user, you have several rights over your own data. These rights are recognized under international data protection law:
Right to Access Your Data
You can request to view what information pk l holds about you at any time.
Right to Correct Your Data
If any of your information is incorrect, you have the right to request a correction.
Right to Erasure
You can request deletion of your data unless we are required to retain it by law.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can request a copy of your data to download.
Right to Opt Out of Marketing Communications
You can opt out of promotional messages at any time.
To exercise these rights, email us at support@pkl.best or reach out via live chat. pk l will respond to your request within 30 business days.
10Minor Protection
Pk l strictly does not collect information from or provide services to anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- If a user is found to be under 18, their account is immediately closed and their data deleted.
- If anyone suspects a minor is present on the pk l platform, they can report it to support@pkl.best.
11International Data Transfers
Pk l is an international platform. In some cases, your data may be processed or stored on servers outside Bangladesh.
- International data protection standards are upheld for all countries to which data is transferred.
- Pk l only works with service providers who comply with GDPR or equivalent data protection standards.
- The same security standards apply to all international data transfers.
12Privacy Policy Updates
Pk l may update this Privacy Policy when necessary. For significant changes:
- You will be notified via SMS or email to your registered mobile number.
- A notification will appear when you log in to pkl.best.
- You will be notified at least 14 days before any changes take effect.
After the change takes effect: Continued use of pkl.best after a new policy is published will be considered your acceptance of the updated terms.